Overview The Customer Success Systems Operations Manager/Product Manager oversees the implementation and manages the ongoing use of the Customer Success systems and tools. The successful candidate will be responsible for helping to establish strategies to most effectively use technologies and resources available within our Customer Success function and garnish support and co-operation from othe...
As a Senior Customer Success Manager, your primary responsibility is to ensure your customers maximise the value of their investment in the Fuse platform and our services.You will be a customer advocate and champion at heart, deeply passionate about the use of new learning technologies to drive performance within organisations. In approach, you will be consultative, customer focused and able to...
Overview LogMeIn is looking for a talented manager who will help shape our Customer Success team. The Senior Manager of Customer Success will lead and manage a team of 10-15 Enterprise Customer Success Managers focused on helping our customers meet their business goals through the use of our products. The team will support our key customers using our remote support products. Collaborating with ...
yesterdayBoston, MA+5 milesJobs
Overview As a member of the corporate team, you?ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give ou...
yesterdayWeymouth, MA+17 milesJobs
Accelerate your potentialGeared for the DrivenInterested in a rewarding career with great pay, outstanding benefits and the opportunity to grow? Henley Enterprises, Inc. a franchisee of Valvoline Instant Oil ChangeSM (VIOC), is hiring Automotive Technicians. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it ...
yesterdayBrookline, MA+6 milesJobs
Accelerate your potential Geared for the DrivenInterested in a rewarding career with great pay, outstanding benefits and the opportunity to grow? Henley Enterprises, Inc. a franchisee of Valvoline Instant Oil ChangeSM (VIOC), is hiring Automotive Technicians. Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it...
yesterdayReading, MA+7 milesJobs
If you are in search of a career not just a job, then look no further than a Henley Valvoline Instant Oil Change Location! Henley is the largest and fastest growing VIOC franchisee. Our dynamic company culture is based on our core values and enthusiasm for investing in our team members to support our continuing growth.Learn the technician and customer service sides of the business, and get prom...
yesterdayDanvers, MA+16 milesJobs
6063 - Danvers - 161 Andover Street, Danvers, Massachusetts, 01923CarMax, the way your career should be!?General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.??Principle Duties and Responsi...
yesterdayBoston, MA+5 milesJobs
Overview The customer advocacy manager is responsible for executing programs to support customer reference and advocacy initiatives. This includes serving as the internal champion for customer advocacy within the organization. The ideal candidate is comfortable handling all aspects of a customer advocacy program - from communicating directly with customers to managing a reference program and pl...
yesterdayWakefield, MA+6 milesJobs
American Dental Partners vision is to be the leading business partner to dental group practices in the nation. Our mission is to elevate the practice, profession and delivery of oral care. For 20 years and counting, we ve empowered and supported our team members with leading edge technology, professional development, and education to build healthy, enduring community based dental group practice...
yesterdayBedford, MA+12 milesJobs
3-5 MUST HAVES:Previous customer service experienceHealthcare/medical device/blood experienceMicrosoft word and computer skills transferable to a CRMBachelor DegreeAbout Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing? Client and Talent leader, Aerotek's people-focused ...
yesterdayLexington, MA+8 milesJobs
Customer Delight Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged. Customer Retention Build strong relatio...
yesterdayBoston, MA+5 milesJobs
The Customer Success Manager (CSM) will ultimately be responsible for customer retention, and prevention of churn. In partnership with the Account Executive, the CSM will work to achieve the end goal of driving up the renewal rate with a strong focus on driving product adoption and product value. Internally, the CSM will partner with the Customer Success organization and cross-functionally to e...
yesterdayCambridge, MA+2 milesJobs
Meet CarGurus-the #1 visited online car shopping website in the US. At CarGurus, we're building the world's most trusted and transparent automotive marketplace where it's easy to find great deals from top-rated dealers.Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shoppi...
yesterdayCambridge, MA+2 milesJobs
Meet CarGurus-the #1 visited online car shopping website in the US. At CarGurus, we're building the world's most trusted and transparent automotive marketplace where it's easy to find great deals from top-rated dealers.Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shoppi...
yesterdayBoston, MA+5 milesJobs
Overview We are looking for a Voice of Customer expert to lead the company-wide Voice of Customer (VOC) program for LogMeIn. The ideal candidate is an expert with proven success driving the architecture and implementation of a comprehensive VOC Program across all stages of the customer experience, inclusive of customer interaction, data analytics, closed-loop feedback, and multi-departmental pr...
yesterdayBedford, MA+12 milesJobs
The FW Webb Company is the largest wholesale distributor of its kind in the Northeast, serving trade, industrial and institutional professionals. FW Webb also passionately serves the needs of homeowners, designers and residential contractors through the Frank Webb Home showroom and Riverbend Home retail brands. All customers are supported by a highly dedicated team of service, sales, product an...
yesterdayMalden, MA+2 milesJobs
US Tech Solutions is seeking a ?Eligibility Operations Advisor ( Customer Service Rep) ? for a 3 months? position with a client in ?Malden, MA?02148.?Job Details: The Eligibility Operations Advisor I is responsible for verifying, documenting and coordinating information needed to process applications and other Eligibility Operations assignments.Conducts health insurance policy analysis, documen...
yesterdayBoston, MA+5 milesJobs
Position Summary:As a Senior?Enterprise?Customer Success?Manager, you will ensure the success of our customers by?thoroughly understanding your client's key business requirements through discovery/onsite business reviews and?illustrating how the Domo product?addresses?those requirements. You are responsible to develop relationships with each customer?and to prospect into new groups?to ensure co...
yesterdaySomerville, MA+2 milesJobs
DescriptionMirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are: The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelon...